What file format for pictures should I use?

You can upload picture in png and jpg format.

How big is the puzzle?

The puzzle is 12×16.5 inches and 160 pieces. There will be more options coming soon.

Can I order other sizes?

Yes, you can order other sizes but its a special order. Send us an email and we can get the right size for you.

How long does it take to complete a Mystery Puzzle?

its only 160 pieces but It can take from 2 hours to 5 hours. depending on the person and the picture.

What is the age restriction?

Children under 3 should not play with small puzzle pieces, as they pose a choking hazard. Please carefully supervise all other children playing with puzzles to ensure safety.

How do I resize an image to make it fit your puzzle?

Click on the picture and resize it by using the 4 corners

Can I change or cancel my order once it's been submitted

Yes, send us an email instantly and we can cancel the order.

How can I submit my artwork / image (photo)?

Click on upload image and load it into the system

Can I use scanned images? And are there any tips for using scanned images?

Yes but the original picture is the best quality.

Can I store my artwork / image (photo) on your website?

Yes for a short time period

What if I can't complete my designs in one sitting?

You can save your work and log back in when you are ready.

How many do I have to order?

Just one puzzle.

When will the puzzler receive their order?

About 3-5 days after the order is placed.

[mrbara_heading align=”text-center”]Contact Us[/mrbara_heading]

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 860-294-9322

By email: MysteryPuzzlerCT@gmail.com



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